Analisis Sistem Antrian dalam Upaya Peningkatan Efektivitas Pelayanan Puskesmas Gunung Pati Kota Semarang
Keywords:
Effectiveness, Service, Queuing SystemAbstract
Queuing is an activity where there is a group of people who have a goal, namely wanting to get a service by waiting or queuing and having a certain order before getting a service. The services provided must be in accordance with public service laws. People prefer the first health facility, namely the health center, so it is important to provide good services at the health center. The aim of this research is to understand the process of the service system at the Gunung Pati Community Health Center and to know the standards and quality of service at the Gunung Pati Community Health Center in order to understand how queuing theory is used at the Gunung Pati Community Health Center and to know and understand the effectiveness of using queuing theory on the service quality of the Gunung Pati Community Health Center. This type of research is descriptive quantitative using data collection methods in the form of observations and interviews at the Gunung Pati Community Health Center. The results of this research are that the queuing system at the Gunung Pati Community Health Center, Semarang City uses Multi Channel and Single Phase queuing model analysis with a total of three (3) registration counters, including service costs (Cs), waiting time costs (Cs), total queuing service costs. (Tc).
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